Privacy policy

Charm the Globe · charmtheglobe.com

Last updated: August 12, 2026

This Privacy Policy explains how Charm the Globe ("we," "us," "our") collects, uses, and protects your information when you visit or make a purchase from charmtheglobe.com (the "Site").

Information We Collect

Information you give us directly, such as when you place an order, create an account, or sign up for our newsletter:

  • Name, email address, shipping and billing address, phone number
  • Payment information (processed securely by our payment provider — see below; we do not store full card numbers)
  • Order history and any messages you send us

Information collected automatically, when you browse the Site:

  • Device and browser type, IP address, pages viewed, and time spent on the Site
  • Cookies and similar tracking technologies (see "Cookies" below)

How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and customer service
  • Send order confirmations, shipping updates, and respond to inquiries
  • Send marketing emails, only if you've opted in — you can unsubscribe anytime
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud

How We Share Your Information

We don't sell your personal information. We share it only as needed to run our business:

  • Shopify — our e-commerce platform, which hosts our store and processes order data
  • Payment processors (e.g., Shopify Payments, PayPal) — to securely process your payment
  • Shipping carriers (e.g., USPS) — to deliver your order, which requires sharing your name and address
  • Email/marketing tools — if you've opted into marketing emails
  • Legal requirements — if required by law, subpoena, or to protect our rights and safety

Cookies

We use cookies and similar technologies (via Shopify) to keep your cart working, remember your preferences, and understand how visitors use our Site, including for analytics. You can disable cookies in your browser settings, though some Site features may not work properly without them.

Data Retention

We retain your order and account information for as long as needed to fulfill orders, comply with tax and legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

If you are a California resident: you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request deletion. We do not sell personal information.

If you are a Canadian resident: you have rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access and request correction of your personal information.

To exercise any of these rights, email us at support@charmtheglobe.com.

Where We Ship and Serve Customers

Charm the Globe currently ships to the United States and Canada only. We are based in the United States, and information we collect is stored and processed in the U.S. If you are a Canadian customer, your information will be transferred to and processed in the U.S. as part of fulfilling your order.

Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

Questions about this policy or your personal information? Email us at support@charmtheglobe.com.