Shipping policy
Charm the Globe · charmtheglobe.com
Last updated: August 12, 2026
Processing Time
All orders are processed and shipped from our studio in the United States. Please allow 1–3 business days for your order to be prepared and shipped, in addition to transit time below. Orders placed on weekends or holidays begin processing the next business day.
During high-volume periods (holidays, sales events), processing may take slightly longer — we'll note any delays at checkout or in our announcement bar.
Domestic Shipping (United States)
| Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Shipping (USPS Ground Advantage) | 2–5 business days | $4.95 |
| Free Shipping | 2–5 business days | Free on orders over $49 |
We also offer Priority Mail, UPS 2nd Day Air, and UPS Next Day Air at checkout for faster delivery. Once your order ships, you'll receive a confirmation email with tracking information.
Shipping to Canada
At this time, we ship to the United States and Canada only. Canadian orders typically arrive within 2–5 weeks, depending on customs processing. Free Standard Shipping is available on orders of $99 or more; faster paid options (DHL Express, USPS Priority Mail, USPS Priority Mail Express) are available at checkout for anyone who'd like quicker delivery.
- Shipping costs to Canada are calculated at checkout based on destination and package weight.
- Customs duties, import taxes, and brokerage fees are the responsibility of the customer and are not included in your order total. Canada Post/CBSA determine these based on order value — please check with the Canada Border Services Agency if you have questions.
- Charm the Globe is not responsible for delays caused by customs processing.
- We plan to expand shipping to more countries in the future — check back or sign up for our newsletter for updates.
Order Tracking
You'll receive a shipping confirmation email with a tracking number as soon as your order ships. If you haven't received tracking within 5 business days of ordering, please reach out to us at support@charmtheglobe.com.
Lost, Delayed, or Damaged Packages
- Lost packages: If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local post office first, then contact us within 14 days so we can help investigate.
- Damaged packages: If your order arrives damaged, please email us at support@charmtheglobe.com within 7 days of delivery with photos of the damaged item and packaging, and we'll make it right.
- Delayed packages: Once a package leaves our studio, transit times are estimates provided by the carrier and are not guaranteed. We appreciate your patience during unexpected carrier delays.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrectly entered address. If you notice an error, contact us immediately at support@charmtheglobe.com — we can only make changes before the order ships.
Questions?
Reach out anytime at support@charmtheglobe.com. We're a small, USA-based team and we read every message.