Refund policy

Charm the Globe · charmtheglobe.com

Last updated: August 12, 2026

We want you to love your charms. If something isn't right, here's how we can help.

Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

  • Unused, unworn, and in their original condition
  • In the original packaging, where possible
  • Accompanied by proof of purchase (order number or confirmation email)

Non-Returnable Items

  • Gift cards
  • Items marked "Final Sale"
  • Charms that have been engraved, personalized, or altered at the customer's request

How to Start a Return

  1. Email us at support@charmtheglobe.com with your order number and the item(s) you'd like to return.
  2. We'll send you return instructions and a shipping address.
  3. Pack the item securely (charms are small — please use a padded envelope or box to prevent loss in transit) and ship it back to us.

Return shipping costs are the customer's responsibility, unless the return is due to our error (wrong item shipped) or a defective/damaged product.

Refunds

Once we receive and inspect your return, we'll email you to confirm it's been received. If approved:

  • Refunds are issued to your original payment method within 5–10 business days.
  • Original shipping costs are non-refundable, except in cases of our error.
  • You'll receive an email once your refund has been processed — please also check with your bank or card provider, as it can take a few extra days to post.

Exchanges

The fastest way to get a different charm is to return your original item (once accepted) and place a new order separately. Email us at support@charmtheglobe.com if you'd like help picking a replacement.

Damaged or Defective Items

If your charm arrives damaged or defective, contact us within 7 days of delivery at support@charmtheglobe.com with photos of the item. We'll send a replacement or issue a full refund, including original shipping, at no cost to you.

Returns from Canada

We accept returns from Canadian customers under the same 30-day window. Return shipping costs and any customs fees incurred are the customer's responsibility unless the return is due to our error.

Questions?

We're happy to help — email us anytime at support@charmtheglobe.com.